Privacy Policy

Your privacy is important to us. This privacy policy explains how Pak Hizmetler A.Ş. collects, uses, and protects information when you use our site and services. By using this service, you agree to the terms outlined in this policy.

Who We Are

We are Pak Hizmetler A.Ş., a company providing commercial cleaning and facility maintenance services including office cleaning, industrial cleaning, post-construction cleaning, retail space cleaning, floor care, window and facade cleaning, disinfection services, upholstery and carpet cleaning, and waste management support.

Our address is:
Pak Hizmetler A.Ş.
34 Menekşe Sokak,
Kat 3,
Istanbul, Istanbul, 34437
Turkey

We are the data controller responsible for processing your personal data collected through our online platform.

Information We Collect

We may collect and process various types of information when you interact with our site or service, including:

Personal Data:

Information that identifies you as an individual, such as your name, address, email address (if provided), and phone number (if provided). We collect this when you contact us through forms on our site, request a quote, or otherwise communicate with us.

Usage Data:

Information about how you access and use our service. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

We use the collected data for various purposes:

To provide and maintain our service.

To communicate with you regarding your inquiries, requests, or potential service provision.

To process quotes and administer service agreements.

To improve our service and tailor it to your needs.

To monitor the usage of our service.

To detect, prevent, and address technical issues.

To comply with legal obligations.

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

Performance of a contract: When the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract (e.g., providing a quote).

Legitimate interests: When the processing is necessary for our legitimate interests (e.g., improving our services, managing our business), provided these interests are not overridden by your fundamental rights and freedoms.

Compliance with a legal obligation: When the processing is necessary for compliance with a legal obligation to which we are subject.

Your consent: In certain cases, we may rely on your explicit consent for processing specific types of data.

Sharing Your Information

We may share your personal information in the following situations:

With Service Providers: We may share your information with third-party service providers to monitor and analyze the use of our service, or to contact you.

For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

For Legal Reasons: We may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of Pak Hizmetler A.Ş.
• Prevent or investigate possible wrongdoing in connection with the service.
• Protect the personal safety of users of the service or the public.
• Protect against legal liability.

We will not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Security of Your Information

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Pak Hizmetler A.Ş. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Your principal rights under GDPR include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the address provided in the "Who We Are" section of this policy. Please note that we may ask you to verify your identity before responding to such requests.

You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Children's Privacy

Our service is not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by postal mail at:

Pak Hizmetler A.Ş.
34 Menekşe Sokak,
Kat 3,
Istanbul, Istanbul, 34437
Turkey